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Papa Scoops Privacy Policy

Last updated: December 19, 2025
Effective date: December 19, 2025

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1. Introduction

Papa Scoops (“we”, “us”, “our”) operates the website www.papascoops.com. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, sign up for services (monthly subscription or one-time), or otherwise interact with us (including communications sent via our CRM, Scoop&Go).

2. Scope

This policy applies to personal data collected online through www.papascoops.com and to data collected offline in connection with provision of our pet waste removal services.

3. Information We Collect

We collect information necessary to supply services, bill you, and communicate about service delivery. Typical categories include:

Customer identity & contact information

  • Full name, email, phone number, billing address, service address.

Service-related information

  • Pet details, yard access instructions, gate codes or keys (if voluntarily provided), preferred service days/times, photos of property when needed.

Billing & payment information

  • Payment method details (processed by our payment provider), billing history, invoices generated via Scoop&Go.

Communications data

  • Messages and confirmations you send to us; delivery records for emails, texts, and invoices sent via Scoop&Go.

Technical & usage data

  • IP address, browser type, device information, cookies and similar technologies for site functionality and analytics.

4. How We Collect Information

  • Directly from you when you create an account, subscribe, request a quote, or otherwise provide information.

  • From our CRM and service platforms (Scoop&Go) which we use to manage bookings, send emails, texts, and invoices.

  • Automatically via cookies and analytics when you use our website.

5. Purposes for Which We Use Personal Data

We use your personal information to:

  • Provide, manage, and bill for pet waste removal services (scheduling, routing, service notes).

  • Send service reminders, invoices, payment receipts, promotional offers (if you opted into marketing).

  • Respond to inquiries, complaints, or requests to modify/cancel service.

  • Improve our services, website, and customer experience through analytics.

  • Comply with legal obligations and protect our legal rights.

6. Legal Bases (where applicable)

For users in jurisdictions that require it: we process personal data based on contractual necessity (to provide paid services), consent (for marketing communications), and our legitimate interests (service delivery, fraud prevention, site analytics).

7. Sharing and Disclosure of Personal Data

We may share personal data with:

  • Service providers: third-party partners that facilitate payments, email/SMS delivery, CRM hosting (Scoop&Go), route optimization, and site analytics.

  • Legal and safety: when required by law, to respond to legal process, or to protect safety and rights.

  • Business transfers: in the event of a sale, merger, or reorganization.

We do not sell personal information to third parties for cross-context behavioral advertising.

8. Data Retention

We retain personal information only as long as necessary for the purposes described (service provision, billing, legal compliance). Typical retention periods:

  • Service records and invoices: 7 years.

  • Marketing opt-in records: until you unsubscribe.

9. Security Measures

We maintain administrative, technical, and physical safeguards designed to protect data. Payment card details are not stored on our servers; payment processing is handled by our payment processor. No system is 100% secure—report suspected breaches immediately to papascoops@proton.me or 225-468-4688.

10. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality and analytics. You may manage cookie preferences via your browser; blocking cookies may limit site functionality.

11. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, or to object to certain processing (including marketing). To exercise rights or for data questions, contact us at: papascoops@proton.me or 225-468-4688.

12. Communications (Email / SMS)

By providing your phone number and/or email, you consent to receive communications (service notifications, invoices, appointment reminders) from Papa Scoops via email and SMS through our CRM, Scoop&Go. Message frequency varies; message and data rates may apply. Reply STOP to opt out of marketing texts; service-critical messages may still be sent to manage your account.

13. International Transfers

If your data is transferred or accessed outside your country, we implement safeguards consistent with applicable law.

14. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this policy. Material changes will be posted on the site with a revised “Last updated” date.

16. Contact Information

For privacy questions or requests:  Contact papascoops@proton.me or 225-468-4688.

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