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Papa Scoops Refund & Cancellation Policy

Last updated: December 19, 2025

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1. Overview

Papa Scoops offers pet waste removal services on a monthly subscription basis or as a one-time service. This Refund & Cancellation Policy explains billing, cancellations, and refund eligibility.

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2. Billing & Payment

  • Subscriptions: Billed monthly on the date you sign up (or on a fixed billing date). Payments are processed via our payment processor and invoicing/notifications are sent through Scoop&Go.

  • One-time services: Payment is due at booking or upon completion, as specified at checkout.

3. Cancellations — Subscriptions

  • To cancel a subscription, contact us at papascoops@proton.me or 225-468-4688.

  • Cancellations must be received at least 3 business days before your next scheduled service/billing date to avoid being charged for the upcoming service period.

  • After cancellation, your subscription will remain active through the paid period; services scheduled after cancellation will not be provided.

4. Refunds — Subscriptions

  • We do not provide refunds for services already rendered.

  • If you are not satisfied after a cleaning, please call us at 225-468-4688 and let us know how we can make it right promptly.

  • Missed services in accordance with our weather policy will not be refunded.  We will make our best effort to clean your yard, if possible, the same week of your regularly scheduled service.  If we cannot service your yard in accordance with our weather policy, the client’s yard will be cleaned during the next scheduled service.  

  • If you are billed for a service you did not receive due to our error, contact us within 7 days of the missed service to request a credit or refund. We will investigate and, if validated, issue a pro-rated credit to your account or a refund to the original payment method. Processing of refunds may take 5–10 business days.

5.  Weather

  • Papa Scoops will work through the rain and cold as long as we can safely do so. The client understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding or an accumulation of snow. Papa Scoops is a monthly subscription service. We do not offer refunds for missed weeks due to weather. Therefore in these cases, we will skip service for that week, and see you the following week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but cannot guarantee it. A refund will not be issued as we still have to pick up the accumulated waste from the prior week. Additionally, we do not want to tear up your yard in any way. If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.

6. One-Time Service Refunds

  • If you are dissatisfied with a one-time service, contact us within 24 hours with details and photos. We will evaluate and, at our discretion, offer a re-service at no additional charge.

7. Missed Appointments & Access Issues

  • If our team is unable to access your yard because gates were locked, dogs were loose, or other access instructions were not followed, we may leave a notice and may charge a missed-service fee of $10. We will attempt to reschedule at your instruction.

8. Chargebacks & Payment Disputes

  • If you dispute a charge with your payment method provider before contacting us, we reserve the right to suspend service pending resolution. Please contact us first so we can resolve disputes promptly.

9. Promotional & Trial Offers

  • Refunds for promotional, discounted, or trial periods are governed by the specific terms of the promotion. If not stated, standard refund rules above apply.

10. Refund Processing

  • Refunds will be issued to the original payment method unless otherwise agreed. Bank or card processing times vary and are outside our control.

11. How to Request a Refund or Cancellation

  • Email: papascoops@proton.me

  • Phone: 225-468-4688

  • Include: name, service address, date(s) of service, invoice number (if available), and reason for refund/cancellation.

12. Changes to This Policy

We may modify this policy; changes will be posted on the website with an updated “Last updated” date.

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